Max Bialystok & Company: Bagels and Deli

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Reviews about Max Bialystok & Company: Bagels and Deli

• Ian Lepkowsky
  ★ ☆ ☆ ☆ ☆
  The customer service is atrocious.
  
  I’ll admit that the bagels from this place are phenomenal and that is why I still go.
  
  It’s unfortunate.
  
  The customer service is horrble. I came in to order a bacon egg and cheese and when I arrived home found that there was no bacon.
  
  I called back for help. The older gentleman that is the owner that took my order got on the phone and said he could either send me bacon in a half hour or give me free bacon next time.
  
  That is ridiculous because his solution was for me to either let the eggs and cheese got cold for a half hour and then eat my sandwich or eat the mistake sandwich which wasn’t what I wanted and then wait till the next time I go back, which is arrogantly assuming I’m definitely coming back, to get what I paid for.
  
  I explained that to him and he said there’s nothing he can do and that’s the only options he can give me.
  
  I told him I paid to eat a bacon egg and cheese this morning and I wanted to eat a bacon egg and cheese this morning, and I wanted to eat it hot, the way it’s supposed to be.
  
  He agreed to deliver a sandwich and then demanded that I return his mistake sandwich so that he can throw it out because this jerk probably thinks I’m trying to steal a 4 dollar bacon egg and cheese because he’s too pompous and arrogant to admit that he forgot to put the bacon on my sandwich.
  
  He tells me it will arrive in about 30 minutes. After 30 minutes I call him and he says he hasn’t sent the order or yet because he’s waiting on a delivery driver. I told him it’s not fair he quoted me 30 minutes and I’m still waiting to get the sandwich I originally came in to order.
  
  So I told him to hold my sandwich and I’d pick it up myself. Went back over there and gave the owner the mistake sandwich and he finally gave me the right sandwich. He didn’t thank me for walking over or offer me a feee coffee or apologize or anything he just handed me my order and took the mistake.
  
  Is that an experience you want to have? Probably not.
  
  Again they have the best bagels so I’ll probably be back even though I never want to interact with this individual again who seems to be a manager or higher up person.
  
  But if you’re going for the bagels double check everything you get.
  
  Plus this is the same guy that makes a sour face when i remind him to add a pickle and side salad with my lunch sandwich when the menu board says it comes with those. As if he’s angry that I’m getting what I paid for because he was hoping i wouldn’t notice he didn’t give me them.
  
  If you go, try to avoid this guys because everyone else that works there is polite. And check your order again.

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